What Time Does Customer Service Close At Walmart? (2023 Guide)

It’s essential to know the operating hours of Walmart‘s customer service. Whether you have a question, need assistance, or want to return a product, understanding when Walmart’s customer service closes is crucial. In this article, we’ll explain what time does customer service close at Walmart and provide a comprehensive guide to help you determine the closing time of customer service at Walmart.


What’s Walmart Customer Service?

Walmart Customer Service is the department or team within Walmart that serves customers with their questions, problems, and requests. It is the primary point of contact for customers with questions about Walmart’s products, services, policies, or any other aspect of their shopping experience.

Walmart, the world’s largest retailer, has long been praised for its dedication to customer service. Thanks to a relentless focus on serving customers’ demands, Walmart’s customer service has been synonymous with dependability, efficiency, and excellence.

What Time Does Customer Service Close At Walmart?

You must have been wondering about “what time does customer service close at Walmart”, however, the closing time for customer service at Walmart varies depending on the operation hours of the respective location. Customer service centers in establishments that do not open 24 hours a day, seven days a week, often close at about 8 pm.


However, the customer service counter at Walmart outlets that are open 24 hours a day usually closes at 10 pm. This is because 24-hour Walmart stores are open all night, the amount of consumers requiring assistance during the late hours is usually minimal. As a result, the customer service desk may be closed during that period.

Conversely, most Walmart customer care centers open around seven or eight in the morning (7 or 8 AM), offering enough access for consumers who need assistance with their purchases. At this point, I hope you have understood what time does Walmart customer service close?

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What Kind Of Services Does The Walmart Customer Service Provide?

What Time Does Customer Service Close At Walmart?

Walmart Customer Service offers various services, including product information, order assistance, returns and exchanges, warranty support, account and payment assistance, store feedback management, and general inquiries.

Their mission is to ensure customer pleasure by offering timely and dependable assistance in all elements of the shopping experience.  With these points below, you’ll be able to determine “what times does customer service close at Walmart”. Here are the key types of services that Walmart Customer Service provides and how to find information about my local stores:

Product Information and Inquiries

Walmart’s customer service representatives are knowledgeable about the products sold by the company. They can provide detailed information about product features, specifications, availability, pricing, and other customer inquiries.

Whether in-store items or online merchandise, customer service is equipped to assist customers in making informed purchasing decisions.

Order Assistance and Tracking

You can track your orders on Walmart using their website or customers can contact Walmart Customer Service for help with their orders. Inquiries about order status, tracking information, delivery updates, and adjustments or cancellations to existing orders are all included.

Customers can place their orders online or in-store, and the customer care team is there to provide assistance and ensure a pleasant order experience.

Returns and Exchanges

Walmart offers a pleasant return and exchange policy, and the customer care team is committed to assisting consumers with these processes.

Customers needing to return or exchange a purchase can contact Walmart Customer Service to learn about the process, submit the appropriate information, and get advice on continuing.

The customer care team guides customers through the return process and provides a pleasant experience.

Warranty and Product Support

Walmart Customer Service assists with products that have warranties or require technical expertise. Customers can get warranty information, register warranty claims, and get help troubleshooting problems with their purchased equipment.

Customer service representatives can help you contact manufacturers and authorized service locations or find relevant product support resources. You can read more information about their warranty and product support on their official website too.

Account and Payment Support

Customers can contact Walmart Customer Service if they need help with their Walmart accounts, online payments, gift cards, or credit card transactions.

This includes assisting clients with account management, resolving payment-related issues, addressing gift card concerns, and providing advice on Walmart credit card transactions.

Store Feedback and Complaints

Walmart cherishes customer feedback and invites customers to offer their thoughts, ideas, and concerns.

Customers can report any concerns they encounter during their visit to a Walmart shop to the customer care team, which handles feedback and complaints.

Walmart management considers obtained feedback to enhance services and handle customer issues.

General Inquiries and Assistance

Walmart Customer Service is also available to answer general questions from customers. This can include store hours, store locations, specials, special events, Walmart regulations, and other issues on which customers want clarity. The customer support team is available to provide accurate and helpful information to customers with questions.

Walmart Customer Service Operating Hours

The hours of operation for Walmart’s customer service may differ based on the location and kind of store. It is crucial to remember that store hours are subject to change owing to various variables such as holidays, local legislation, or unforeseen events.

As a result, it’s always a good idea to check with your local Walmart store for the most up-to-date information on their customer service operating hours.

In general, Walmart locations have customer service departments open during the same hours as the rest of the store. Walmart operates a variety of shop types, including Supercenters, Neighborhood Markets, and Walmart Discount Stores, each with its own set of working hours.

To find out the specific operating hours for customer service at your local Walmart, you can utilize the following methods:

Operating Hours of Walmart

Walmart is one of the world’s largest retail chains, with various products and services. While operation hours vary significantly based on location, most Walmart stores adhere to a consistent schedule.

Walmart is typically open seven days a week, including weekends and holidays, to meet the needs of its customers.

Regular Store Hours

The regular store hours for Walmart vary between weekdays and weekends. Here is a general overview:

Monday to Sunday: 6:00 am to 12:00 am (midnight)

These hours may be subject to change during certain holidays or special events. It’s always a good idea to check with your local Walmart store or their website for any variations in operating hours.

Customer Service Hours at Walmart

Walmart provides customer service in various methods to resolve enquiries and issues and support consumers. While the main store is open till midnight, the customer service desk may operate at a separate time. The customer service desk at Walmart typically operates within the following time frame:

Monday to Sunday: 8:00 am to 10:00 pm

Note: Customer service hours may differ slightly from the regular store hours. It’s essential to remember this when planning your visit to Walmart for assistance or inquiries.

How to Contact Walmart Customer Service

There are different ways of contacting Walmart customer service, it can either be online or offline. When contacting Walmart’s customer care, having pertinent details, such as your order number, purchase receipt, or specific product information, will help them resolve your issue more quickly.

Remember that customer service availability and response times may vary depending on the location and subject of your request. Providing precise and straightforward information is an excellent way to promote a more productive communication process.

Contacting Walmart’s customer service can be done through various channels. Here are a few standard methods to get in touch with them:


You can reach Walmart’s customer service by calling their toll-free number, 1-800-WALMART (1-800-925-6278). Follow the prompts to select the appropriate department or speak with a representative.

Online Contact Form

Walmart provides an online contact form on their website. You can visit the “Contact Us” or “Help” section on the Walmart website, fill out the required information, and submit your inquiry or concern. They will respond to you via email or phone.

Live Chat

Some regions offer live chat support on the Walmart website. Look for the chat option in the customer service or help section, and you can interact with a representative in real time.

Social Media

Walmart is on various social media platforms like Facebook, Twitter, and Instagram. You can contact them by sending a direct message or posting a comment on their official pages. They usually respond to inquiries and notices promptly.


If you prefer face-to-face interaction, you can visit a Walmart store and speak in person with a customer service representative. They can assist you with your concerns or guide you to the appropriate department.

What Time Does Walmart Customer Service Close For Returns?

It’s well-known that Walmart allows returns. However, It’s always advisable to use Walmart Customer Service to know when or what time; they usually close for returns. Always visit their websites or chat them up for confirmation.

Is Walmart Customer Service 24 Hours?

Walmart once provided 24-hour customer assistance via their toll-free hotline; however, it is encouraged to confirm current availability and contact methods by visiting the Walmart website or directly contacting their customer care department. They can give you the most up-to-date and extensive information about their customer care hours and options for resolving any questions or difficulties you may have.

What Time Does Customer Service Close At Walmart Tonight?

Walmart store hours vary, so it’s essential to check with your specific Walmart location to get the most accurate information regarding the closing time for customer service tonight.

What Time Does Customer Service Close At Walmart On Sundays?

Walmart stores tend to have customer service hours on Sundays from early morning until late evening. However, it’s important to note that there may be variations depending on the location, local regulations, and other factors.

What Time Does Customer Service Close At Walmart In Texas?

A lot of customers in Texas have been asking this particular question: what time does customer service close at Walmart. Well, Walmart shop hours vary by location and even within Texas cities. You should visit the official Walmart website and use the store locator or finder option.

Enter the city or ZIP code of your selected Texas location. When you choose a specific store, the website should indicate its operation hours, including the closing time for customer support.


Knowing when or what time does customer service close at Walmart is very important for customers seeking assistance or making refunds. While store hours vary depending on location and other considerations, Walmart usually matches its customer service closing time with the business’s regular closing time.

It’s critical to double-check the specifics for your local Walmart shop via official means like the Walmart website, mobile app, or by contacting the store directly.

You may ensure that you have the relevant information and obtain the assistance you require within the appropriate hours by doing so. Walmart’s dedication to customer service remains unwavering, and knowing when they close ensures a smooth shopping experience.

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